Refund policy

General Merchandise

1. No refunds or Returns.
2. All fees due upon receipt. No work will begin until all items are paid in full.
3. If your item is damaged during delivery or shipping, we will gladly replace or remake the damaged item within 7 days of delivery date (in person or shipping courier).
4. No refunds, returns or replacements on clearance, final sale, "as is" & liquidation items.

 

Custom Orders

1. No refunds or Returns.
2. Custom Orders require a 50% deposit before any work begins AND a video or telephone consultation. No text message consultations.
3. Two (2) changes per custom order. Any additional changes incur a fee of $5 per change, up to a maximum of Five (5).
4. If your item is damages during delivery or shipping, we will gladly replace or remake the damaged item within 7 days of delivery date (in person or shipping courier).